A good returns process has always been an important part of the customer experience. Surveys show that 97 percent of customers will purchase from a retailer again after having a...
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It might seem like “sustainability” is just a buzzword that companies throw around to make themselves look better, but at ITS Logistics, sustainability is more than that—it’s a core value...
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“Supply chain disruption” is likely a term you’ve been hearing a lot recently as COVID-19 continues to drastically affect life as we know it. The supply chain disruption that this...
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Free shipping still matters in ecommerce: 75% of consumers expect delivery to be free even on orders that are under $50. This means that not offering free shipping can cost...
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Shipping can be a complicated part of any ecommerce business—no matter the size. There are several different shipping methods for distribution services, but one of the most prominent is flat-rate...
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Customer expectations are higher than ever, especially when it comes to ecommerce. Meeting these expectations is extremely important, but traditional logistics networks weren’t designed for the direct-to-customer fulfillment process. Now,...
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It’s almost an understatement to say that 2020 has been an eventful year, and surprisingly, we are more than halfway through it. The coronavirus pandemic has caused peak level volumes...
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Insourcing vs. outsourcing: that is the question. It can be hard to decide which is the best ecommerce fulfillment method is for your business. Insourcing fulfillment is what it sounds...
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The COVID-19 pandemic brought a lot of things into focus, including which retailers were prepared to weather a massive supply chain disruption like this, and which ones were not. As...
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The events of 2020 have brought enormous changes to the ecommerce landscape. The massive supply chain disruption we are experiencing has accelerated changes that were already happening, making it more...
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